WARRANTY/GUARANTEE - ALL GMW JEWELLERY

GMW Jewellery is made to the highest standard using quality materials. To prolong the life of your Jewellery, so that you can enjoy wearing it for years to come, we ask that you take the time to review the care instructions in this document upon receiving your Jewellery.

In the unlikely event of a workmanship defect, GMW Jewellery will repair the item free of charge (excluding postage) for 12 months from purchase. Thereafter, we will be happy to repair your jewellery for a small fee. Please contact us to arrange this prior to returning your jewellery.

We regret, however, that any jewellery damaged as a result of not following the care instructions, must be replaced at the customer's own expense.

We do not cover chipped stones in our warranty as this is the result of impacts.

We do not cover any "used" gems (usually in remodelled jewellery work from the customer's old jewellery) in regards to chips, and fall outs.

We will access every return individually.

We do reserve the right to no accept a return and may require a restocking or repair fee if the item has been damaged.

CUSTOM ORDERS

These will take 2-8 weeks, you will be notified on expected turnaround once ordering.

Normally for custom orders, our deposit is 50%, unless you are suppling some of the materials

This deposit is NON-REFUNDABLE once work has commenced.

If an item needs resizing after delivery we will resize it at no added cost should it be found we sized your ring wrong-however we will charge for sizing when the customer is at fault. You have 28 days to inform us that there is a problem with the sizing, after this date any sizing whether due to us or you will be charged accordingly.

RETURNS/EXCHANGES

We want you to be delighted with your jewellery and therefore if you are not completely satisfied with your purchase, we are happy to offer a limited exchange on some of our products subject to the following items:

Please note there is no exchange or refund on any CUSTOM MADE-TO-ORDER products, rings or sale goods, due to the handmade-to-order nature of our work we will access each return individually. Or if an item has been resized especially for you.

How to return is outline below-

*You must contact GMW Jewellery within 7 days of receipt of the goods, via e-mail, phone, or in person.

*All items must be returned unworn and in their original packaging within 14 days of receipt

*All items returned via postage are done so at the customer's risk. We recommend that you obtain proof of postage for all returned items

*All exchanges will be made within 21 days of receipt of the returned item(s).